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Frequently Asked Questions (FAQs)

Find answers to commonly asked questions about training, registration and more.

Houston Campus

5213 Center Street
Pasadena, TX 77505
(281) 476-9900
(888) 955-SAFE
Fax: (281) 476-9936
Monday - Friday, 6 am - 6 pm CST
* Last Check-In is at 4 pm CST

HASC NASA Campus

1211 W. NASA Pkwy
Webster, TX 77598
Monday - Friday, 7 am - 5 pm CST
* Last Check-In is at 3 pm CST

Baytown Campus | Global Health - Baytown

4226 Decker Drive
Baytown, Tx 77520
Monday - Friday, 7 am - 3 pm CST
* Last Check-In is at 1 pm CST

Global Health - Pasadena

7720 Spencer Hwy
Pasadena, TX 77505
(281) 476-9900, ext. 338
24/7: (888) 308-9901
Fax: (281) 479-1307
Monday - Friday, 7:30 am - 4:30 pm CST

Global Health - Texas City

3300 FM 1765, Ste. A
Texas City, TX 77590
(281) 476-9900, ext. 341
Fax: (409) 655-5367
Monday - Thursday, 7 am - 5 pm CST
Friday, 7 am - 3:30 pm CST

WHAT DOES MY EMPLOYEE NEED TO KNOW BEFORE ARRIVING AT HASC?

ARRIVAL TIMES
We understand extreme circumstances may occur, and we recommend trainees scheduled for instructor-led classes arrive 30 to 45 minutes prior to the start time. Late entry is not allowed as classes begin promptly at the start time, and the trainee will be directed to take the next available class.

CHECK-IN POLICY
HASC requires that every trainee show an unexpired (or expired no longer than 60 days with renewal receipt) government-issued photo ID to be eligible for training. Identification documents must be the original documents. Copies or facsimiles are not acceptable.

The following are acceptable forms of identification:

  1. Valid state issued driver’s license
  2. Valid state issued identification card
  3. Valid United States federal identification card (i.e. Military or Department of Corrections ID which includes county or municipality)
  4. Valid International passport
  5. Valid Immigration ID (i.e. Resident Alien Card)
  6. Transportation Worker Identification Credential (TWIC)

An HASC badge is not considered a government-issued photo ID.

For non-U.S. trainees who do not have a valid U.S. State or Government identification, the first six digits of the non-U.S. passport numbers preceded by zeros will be entered into the database.

NOTE: Trainees who do not have a valid U.S. State or Government identification will not be issued a reciprocal code on the badge upon successful completion of ARSC courses. Please contact your contract administrator for acceptable entry requirements.

REGISTERED COURSES
HASC is not authorized to alter trainees’ class schedules. Any alternations must be made by the registering company via LINK.

CHECK-OUT POLICY
Your trainee’s badge will be released once all courses are completed. If all courses have not been completed, your trainee will be directed to contact their company for the badge to be released with completed courses. Approval to release a badge without all services being completed must be authorized by the company. The company representative can contact Customer Service at 281-476-9900 x310 or via email at customerservice@hasc.com to provide approval for the badge release.

OTHER IMPORTANT INFORMATION

REPLACEMENT BADGES
You can register your trainee for 19REPLAC to pick up a replacement badge. The cost of a replacement badge is $5.00 when registered by your company.

Trainees may also walk in and pay for their own replacement badge for $10.00.

In both instances, the trainee must present proper ID for verification purposes prior to receiving the badge.

If your customized company-specific or site-specific course is offered at your location, you can register your trainee for 19REPLAC to pick up their training badge if needed.

SOCIAL SECURITY VERIFICATION (SSV’s)
Depending on the facility, an SSV may be required prior to entry. If your trainee is scheduled for an SSV and it is rejected, we will need to see the actual social security card for verification purposes. We are still unable to verify the social security number, we will release the trainee’s badge, but we cannot guarantee your trainee will be allowed admittance into the facility.

Reciprocity and the Association of Reciprocal Safety Councils, Inc. (ARSC)

ARSC Member councils are councils whose training meets the standards set for certain non-site-specific courses such as Basic Plus. These courses are transferable from one Member council to another. Your employee does not have to retake a transferable course if he or she has passed the course within the year at an ARSC Member council. For more information on ARSC and a list of Member councils and transferable courses, visit their website.

Do you have any study material we can use to prepare our employees for your safety tests?

There is a study guide available for the ARSC Basic Safety Plus course required by most plants. We do not furnish any material to prep your employees for testing here. There are several places that have excellent training material you can purchase for use in your safety training. Try your local U.S. Government bookstore or OSHA office.

HAVE MORE QUESTIONS?
HASC is here to help, and many of your questions may be addressed in the Help section of LINK. You can also reach Customer Service at 281-476-9900 x310 or via email at customerservice@hasc.com.

PLEASE NOTE: Some cut-off times for our e-Learning Lab courses may be earlier due to course length. Please visit our website at www.hasc.com/training/course-catalog/ for course details.