Supervisor 101 is a two-day, instructor-led course utilizing scenario-based learning, which creates an environment for participants to share their collective knowledge and experience. This course is designed to utilize curriculum and learning objectives that can immediately be applied in the everyday workplace, assisting Supervisors of all levels with successfully resolving conflict, improving listening skills and overall daily communication.
HASC Supervisor 101 Course Outline:
- Making the Transition
- Responsibilities of a Supervisor
- Supervisory Styles
- Setting Goals, Plans, and Actions
- Listening Skills
- Asking Questions
- Giving Feedback
- Giving Instructions
- Orders, Requests, and Suggestions
- Managing Conflict
- Dealing with Difficult Employees
- Personal Action Plan
Click here for full schedule.