E-MAIL ETIQUETTE
E-mail etiquette, or netiquette, is important for portraying a professional image, increasing efficiency, and for protecting the company from liability.
This course covers:
- Advantages and disadvantages of e-mail
- E-mail etiquette rules and hints
- Replying to and forwarding e-mail messages
- Handling offensive and unsolicited e-mails
- Company e-mail policies
This course does not address how to use an e-mail program; rather it gives guidelines for effectively using email as a method of communication.